Serve More, Sell Better. Karratha

Give your team the skills to sell more and serve better before the biggest sales weekend of the year. If your business is running a stall, now’s the time to get your team ready to deliver standout service and maximise every customer interaction.

FeNaClNG Festival is almost here.

This isn’t a fluffy info session. It’s a practical, face-to-face workshop designed to build confidence, sharpen communication skills, and boost your sales results - fast.

What you'll get:

  • Proven techniques to deliver outstanding customer service (every time)

  • A clear sales process that feels natural, not pushy

  • Hands-on mystery shopping insights & how first impressions count

  • Tools to build team confidence and customer rapport

  • A mapped-out customer journey your team can follow

  • And most importantly, a complete mindset shift on how to serve clients better

LOCATION:

Kindly hosted by Jess @ Three Birds Creative | 18 Hedland Place, Karratha

DATE:

5:30 pm - 7:00 pm 90-minute Workshop

August 1, 2025 -The night before FeNanCle!

TIME:

$69.00 pp | Volumise Clients - Check your inbox for your unique Promo Code!

INVESTMENT:

Turn Every Interaction into an Opportunity

What You’ll Walk Away With

Practical skills to elevate your client interactions and project delivery

Stronger Relationships

Learn simple ways to connect with existing & new clients so they feel valued, educated on your offerings and keep coming back time and time again.

A Memorable Brand Experience

Create service standards and processes that feel personal to your business, not scripted.

More Confident Staff

Equip your team with techniques to handle tricky situations without second-guessing themselves.

Clear Action Plan

Leave with confidence, tools and strategies you and your team can implement straight away. Skills that drive profit.

Meet Your Presenter.

Sarah Pagoda
Business Development Consultant

Sarah is the founder and Managing Director of Volumise Consultancy, a business development company that helps small businesses grow sustainably. With over a decade in sales and business development, she’s built a reputation for creating measurable impact across Western Australia. Her career began in the haircare industry, where she trained hairdressers to deliver confident customer service without relying on scripts, igniting her passion for authentic sales.

In 2021, she founded Volumise to combine strategy, practicality, and people-focused solutions, working directly with small business owners to build strong and sustainable brands, enhance marketing, operations, and cash flow.

In 2023, she was the brains behind Lethal Adventures, a tourism business in the Dampier archipelago. She’s been supporting small businesses in Karratha ever since. Sarah’s approach is honest, clear, and results-driven.

Who should come?

Business owners, team leaders & front-line staff

Perfect for professionals looking to enhance their client delivery process

Product and service Small businesses & their teams

Ideal for teams looking to scale up their professional presence

Professionals ready to sharpen delivery & drive results

For professionals at any level wanting to improve client relationships

Business expectations are rising fast. Bigger opportunities mean higher standards. If you want a seat at the table, your delivery needs to stack up.

Why it matters now

Good customer service isn’t just a ‘nice to have.’ It’s the backbone of a healthy, profitable business. When your team knows how to communicate well, solve problems fast, and stay positive, you’ll see:

Happier clients who rave about you

When people feel looked after, they tell others. That means more referrals and loyal customers.

A team that feels proud of their work

Staff feel more confident and motivated when they know exactly how to handle any situation.

Fewer complaints and messy situations

Clear processes help your team solve issues early so problems don’t snowball.

A brand people trust and recommend

Consistent service builds a reputation that makes your business the easy choice.

What They’re Saying

(And We Didn’t Even Bribe Them)

Frequently Asked Questions

  • If you're a local creative, contractor, or small biz working in events, admin, logistics or design, this is for you. If you work with clients and want to do it better, you're in the right place.

  • Just bring yourself, a notebook if you like jotting things down, and be ready to talk shop. We’ll cover real examples, so think of a recent client project or two.

  • Yes. You'll walk away with practical tools you can use straight away. Nothing fluffy—just useful stuff that helps you work smarter.

  • Not at all. Bring your team. This is about improving how your business shows up, and that includes anyone who talks to clients, sends emails or delivers the work.

  • Absolutely. The earlier you get your client systems sorted, the smoother things run as you grow.

  • Yes, you can. Bring your team, your work buddy or your whole crew. The more aligned you are, the stronger your client experience will be.

Ready to Strengthen Your Customer Service?

Let’s make your business the one people love to talk about (for all the right reasons)

Join us on August 1st at Three Birds Creative, Karratha

Only 20 spots available. Don't miss out!