Turn Every Interaction into an Opportunity

Whether you’re running a growing startup or an established brand, how your team shows up for customers shapes everything. Your reputation, your revenue, and how you feel about your business.

This workshop is here to help you build a customer service experience that feels genuine, consistent, and profitable.

90-minute live session

August 1, 2025

$130 per person

Threebirds Studio, Karratha

Business expectations are rising fast. Bigger opportunities mean higher standards. If you want a seat at the table, your delivery needs to stack up.

What You’ll Walk Away With

Practical skills to elevate your client interactions and project delivery

Stronger Relationships

Learn simple ways to connect with clients so they feel valued and keep coming back.

A Memorable Brand Experience

Create service standards that feel personal to your business, not scripted.

More Confident Staff

Equip your team with the skills to handle tricky situations without second-guessing themselves.

Clear Action Plan

Leave with tools and strategies you can put to work straight away. No fluff.

Who should come?

Local creatives, consultants and contractors

Perfect for professionals looking to enhance their client delivery process

Small businesses in events, design, logistics, admin

Ideal for teams looking to scale up their professional presence

Anyone keen to tighten up how they work with clients

For professionals at any level wanting to improve client relationships

Why it matters now

Good customer service isn’t just a ‘nice to have.’ It’s the backbone of a healthy, profitable business. When your team knows how to communicate well, solve problems fast, and stay positive, you’ll see:

Happier clients who rave about you

When people feel looked after, they tell others. That means more referrals and loyal customers.

A team that feels proud of their work

Staff feel more confident and motivated when they know exactly how to handle any situation.

Fewer complaints and messy situations

Clear processes help your team solve issues early so problems don’t snowball.

A brand people trust and recommend

Consistent service builds a reputation that makes your business the easy choice.

What They’re Saying

(And We Didn’t Even Bribe Them)

Frequently Asked Questions

  • If you're a local creative, contractor, or small biz working in events, admin, logistics or design, this is for you. If you work with clients and want to do it better, you're in the right place.

  • Just bring yourself, a notebook if you like jotting things down, and be ready to talk shop. We’ll cover real examples, so think of a recent client project or two.

  • Yes. You'll walk away with practical tools you can use straight away. Nothing fluffy—just useful stuff that helps you work smarter.

  • Not at all. Bring your team. This is about improving how your business shows up, and that includes anyone who talks to clients, sends emails or delivers the work.

  • Absolutely. The earlier you get your client systems sorted, the smoother things run as you grow.

  • Yes, you can. Bring your team, your work buddy or your whole crew. The more aligned you are, the stronger your client experience will be.

Ready to Strengthen Your Customer Service?

Let’s make your business the one people love to talk about (for all the right reasons)

Join us on August 1st at Threebirds Studio, Karratha

Only 20 spots available. Don't miss out!